“Personal Information” can be used to readily identify, contact, or locate you.
“Personal Information” means information that alone or when in combination with other information may be used to readily identify, contact, or locate you, such as: name, address, email address, or phone number. Except where required by law, we do not consider Personal Information to include information an individual makes public through the Service or information about a device.
- Information We Collect
- Cookies and Third-Party Tracking
- How We Use Information We Collect
- How We Share Information We Collect
- How We Secure Your Information
- International Transfer of Information
- How to Control Your Personal Information
We collect information when:
- you register to use the Service;
- you use the Service;
- we receive it from third parties; and
- you communicate with us.
We also collect information, such as anonymous usage statistics, by using cookies, server logs, and other similar technology as you use the Service.
Registration and Account Information. You must register to use the Service. To register, you may need to provide Personal Information, such as your name, company address, email address, and telephone number. If you are a carrier, you may also be asked to provide DOT#, MC#, CDL#, and insurance-related information. You may also provide other optional information.
Using the Service. We collect information you provide through the Service. For example, when you interact with other users by posting reviews or other comments and by using the chat functionality to contact Shipwell, the Service will collect the information you provide in such submissions, including any Personal Information.
Making Payments. When you make payments through the Service, you may need to provide financial account information, such as your credit card number or bank routing information, to our third-party service providers. We do not collect or store such information, though we may receive information about completed transactions that does not include credit card or bank account numbers.
Communicate with Us. We may collect Personal Information through your communications with our customer support team or through other communications with us, including through social media.
Location Information from Mobile Devices. We may collect and store geo-location information from the devices using our Apps. For example, we may collect and store geo-location information when carriers are searching for shipping jobs or transporting shipments initiated through the Service, so we can suggest shipping jobs to carriers, provide shipment status updates to shippers, and otherwise provide and improve the provision of the Service. We may also receive geo-location information any time the Apps are running and store it anonymously to help us improve the Service and perform data analysis.
Any user may at any time prohibit the Service from collecting location information by turning this feature off on the mobile device, but the Service likely will not permit the user to perform any shipment jobs if the Service does not have access to geolocation information. When your mobile device settings permit our collection of geolocation information, you expressly consent to our use of location-based services, and you expressly waive and release us from any and all liability, claims, causes of action or damages arising from your use of the Service, or in any way relating to the use of the geo-location and other location-based services.
Information and Content from Your Device. The Service automatically collects information about your devices, such as a device ID and browser type, so that we can provide and customize functionality, such as push notifications. With your permission, the Service may access and collect information from your device’s contact list and photo storage.
By using the Service, you are authorizing us to gather, process, analyze, and retain data related to the provision of the Service. We may retain such information, including Personal Information, indefinitely. You may be able to change browser settings to block and delete cookies when you access the Service through a web browser. However, if you do that, the Service may not work properly.
|Web Analytics and CRM||HubSpot||HubSpot collects and provides certain website usage data, email tracking, and contact history. To learn more about HubSpot, please visit: https://legal.hubspot.com/privacy-policy|
|Web and Mobile Analytics||Google Analytics||Google Analytics collects and provides certain website usage data and anonymized user information. To learn more about Google Analytics, please visit: www.google.com/policies/privacy/partners/|
|Web Analytics||FullStory||FullStory provides video playback of user sessions to provide insight into users’ experiences, usability issues and diagnostic information for bugs and other issues. To learn more about FullStory, please visit: https://www.fullstory.com/legal/privacy/|
|Mobile App Analytics||Mixpanel||Mixpanel collects and provides usage analytics and metrics on Shipwell’s mobile apps. To learn more about Mixpanel, please visit: https://help.mixpanel.com/hc/en-us/sections/115001299023-Data-Security-and-Privacy|
|Mobile App Analytics||Amplitude||Amplitude collects and provides usage analytics and metrics on Shipwell’s mobile apps. To learn more about Amplitude, please visit: https://amplitude.com/privacy|
We use information to:
- facilitate and improve our services; and
- communicate with you.
We may use anonymized information for any purpose, including for marketing purposes.
Internal and Service-Related Usage. We use information, including Personal Information, for internal and service-related purposes. We may use and retain any data we collect to provide and improve any of our services.
Communications. We may call you at the telephone number and send email to the email address you provide to us and send push notifications to your mobile device if they are enabled, to verify your account and for informational and operational purposes, such as managing shipments, account management, customer service, system maintenance, and other Service-related purposes.
Marketing. We may use information, including Personal Information, to provide online advertising on the Service and to send you information we think may be useful or relevant to you. You may opt out of email marketing by using the unsubscribe link in a marketing email.
Aggregate Data. We may anonymize or aggregate data collected through the Service and use and disclose it for any business purpose, including to perform shipping optimization analysis.
We may share information:
- with our third-party vendors and service providers;
- with other users;
- to comply with legal obligations;
- to protect and defend our rights and property; and
- with your permission.
WE DO NOT RENT, SELL, OR SHARE PERSONAL INFORMATION ABOUT YOU WITH OTHER PEOPLE OR NONAFFILIATED COMPANIES FOR THEIR DIRECT MARKETING PURPOSES, UNLESS WE HAVE YOUR PERMISSION.
Displaying to Other Users. The information and content you provide to the Service may be displayed on the Service to other users. For example, information will be shared between shippers and carriers to complete transactions. In addition, employees of one shipper or carrier may see information about their colleagues. We are not responsible for how other users will view and use the posted information.
Marketing. We do not rent, sell, or share personal information about you that we collect on the Service with other people or unaffiliated companies for their direct marketing purposes, unless we have your permission. We may allow access to data collected by the Service to enable the delivery of online advertising on the Service, or to send you information we think may be useful or relevant to you.
Legal and Similar Disclosures. We may access, preserve, and disclose collected information, if we believe doing so is required or appropriate to: comply with law enforcement requests and legal process, such as a court order or subpoena; respond to your requests; comply with the law; or protect your, our, or others’ rights, property, or safety.
Merger, Sale, or Other Asset Transfers. If we are involved in a merger, acquisition, financing due diligence, reorganization, bankruptcy, receivership, sale of Shipwell assets, or transition of service to another provider, your information may be disclosed in connection with the negotiation of such transaction, and/or sold or transferred as part of such a transaction as permitted by law and/or contract. We cannot control how such entities may use or disclose such information.
With Your Permission. We may also disclose your Personal Information with your permission.
By using the Service or providing Personal Information to us, you agree that we may communicate with you electronically regarding security, privacy, and administrative issues relating to your use of the Service. If we learn of a security system’s breach, we may attempt to notify you electronically by posting a notice on the Service or sending an email to you.
We do not knowingly collect personal information from children under 13. We will take steps to delete it if we learn we have collected it.
We do not knowingly collect, maintain, or use personal information from children under 13 years of age, and no part of the Service is directed to children under the age of 13. If you learn that your child has provided us with personal information without your consent, you may alert us at firstname.lastname@example.org. If we learn that we have collected any personal information from children under 13, we will promptly take steps to delete such information and terminate the child’s account.
By using the Service, you will transfer data to the United States.
You can request that we update, correct or delete any personal information that you have provided to us through your use of the Service or otherwise. To do this, please contact us at email@example.com.
515 Congress Avenue, Suite 2650
Austin, TX 78701
Effective Date: May 22, 2019