How to Use the Shipwell Carrier Mobile App

Now available for all Shipwell platform customers!

The new Shipwell mobile app provides a significantly improved load tracking experience for carriers and their customers, utilizing geofencing and workflow automation to provide your shippers better visibility to their shipments.

Getting started

Shipments can be tracked with the mobile app by assigning a driver via their mobile phone number. To assign a driver to a shipment, navigate to the shipment on the web platform. On a shipment's detail page, scroll down to the "Equipment" section, click the edit button, and enter in your driver's cell phone number.

Your driver will receive a text with a link to download the app from the iPhone app store or the Google Play store.

Once the driver installs the app on their phone, the app prompts them to enter their phone number.

They'll receive a text with their pin code after they enter their number -- which will either automatically log them in, or they can enter the pin into the next screen.

Once logged in, the driver will see a list of shipments assigned to them via their phone number. Future shipments will appear in the upcoming section, while shipments with a status of 'Dispatched,' 'At Pickup,' or 'In Transit' will appear in the current section.

The driver will receive a notification a two hours before the appointment to confirm that they are on their way. If they're assigned to a shipment within the two-hour window, a notification appears immediately.

Selecting 'Yes' will move the shipment into Dispatched.

If they miss this notification, they can navigate to the shipment and select "I'm on the way."

If a driver isn't able to confirm that they are on the way, the shipment will still begin geofence tracking when the appointment window starts. Automated tracking automatically move the shipment into the "At Pickup" status once they arrive.

Geofencing and stop completion

The app will automatically detect arrival and departure times for a stop based on a geofence radius. Once the driver leaves the stop, they'll get a notification asking if they've completed the stop. They can also view and confirm the in and out times.

On the last stop, the driver is required to upload a Proof of Delivery to set the shipment to "Delivered" status. The driver can take a picture for their proof of delivery, or they can upload a file from their phone.

If you have any feedback or issues with the app, please call your Shipwell representative, or email us at support@shipwell.com.