As more automated technology enters the freight arena, folks can feel like humans are going to be replaced by robots. At Shipwell, we believe that customer service is the cornerstone of our business and this industry, and that will never go away. We are an advocate for the shipper, carrier, and broker.
Learn more about how Shipwell combines managed services with automated tech.
We want to begin showing you the people behind all the hard work that goes into making the freight industry a more pleasant space to work. It’s time to Know Your Broker.
Up first is Jarrod Payne. He’s the Manager of Carrier Sales at Shipwell and has put in a massive amount of hard work throughout his career. We sat down with him and asked a few questions.
Take a look:
How long have you been working with Shipwell? How long in logistics?
I have been with Shipwell since late 2018 and been in transportation and logistics since I was 19, starting my career off as a package handler with FedEx Express. I have also worked for UPS, Coyote Logistics, and Zengistics. Through all of the companies I have worked for, the thing that separates Shipwell from the rest of the industry is the people we hire.
What are some common challenges you help carriers/shippers navigate in freight every day?
Market rates are the real challenge right now. Just because DAT or ITS says a rate does not necessarily mean that is what we are going for.
What is your favorite part of the job?
The people that surround me and the environment. It is always a great day at Shipwell!
Where do you see the industry going in the future?
The industry is making a HUGE push on the technology side, which means Shipwell is a step ahead of the competition. The industry is still 30 years behind the times, and we are trying to close that gap by making the necessary improvements so that trucking and logistics are not left in the dust.
What does a day off look like for you?
The perfect day off is either being with my wife and dog or out and about with friends. Any time to take a deep breath, reset and relax is the perfect day off.
Jarrod’s management skills and comprehensive knowledge and experience of the industry are the reason Shipwell is so successful. He is an integral part of launching the freight industry into the future!