Delivering fast-paced shipping amidst volatility
How Shipwell helped one of the country’s largest packaging solutions providers adapt to increased demand during one of the most disruptive periods for supply chains.
Read The Case StudyThe Customer
Premier Packaging is a critical link in the supply chain of thousands of businesses, including medical suppliers, the ecommerce sector, and manufacturers across many other industries. With them being one of the country’s most trusted vertically integrated manufacturers, distributors and creators of innovative packaging supply chain solutions, demand was booming during COVID-19. As a result, they needed to find a logistics partner with the tools they needed to keep up.
The Challenge
Increasing efficiency to meet high demand
Shipping three times their normal freight volume, existing manual processes used by their operations team couldn’t keep up while maintaining high customer service levels.
Providing uninterrupted service
As an integral part of the supply chain for many essential businesses, ensuring no customer would ever have to pause production due to a packaging shortage was a big priority.
Upleveling customer experience
Manually booking and tracking loads were making it difficult to proactively identify and communicate when issues arise, which was a barrier to their commitment to customer satisfaction.
Download the case study
Dive deeper into the challenges that Premier Packaging was faced with and how Shipwell helped them to adapt to an increase in demand amidst disruption while ensuring uninterrupted service for their customers.
The Solution
Broad carrier network support
Through Shipwell’s extensive integrated network and base of carriers, Premier Packaging was able to create online auctions that allowed them to quickly and easily discover and onboard carriers who meet their price, availability, reliability, and compliance requirements.
Powerful analytics and pricing intelligence
Using the Shipwell platform to explore rates, monitor historical lane performance, view benchmarking to similar shipments in the market and more, they are now able to quickly uncover their best options while boosting their negotiating power.
Visibility and exception management
Shipwell’s Compass Dashboard enables them to continuously monitor orders, proactively identify potential issues, and take action to correct them all on one screen, significantly boosting OTD and OTP rates as well as the customer experience.
Home Chef’s Success
2x
Year over year carrier tracking compliance
~10%
Savings on monthly shipping costs
Summary
Minimizing the impact of disruptions in the supply chain is an important goal for every business — especially when dealing with critical supplies and equipment. Shipwell has made it possible for Premier Packaging to not only create effective shipping strategies and ensure issues are addressed quickly, but has also saved money with valuable performance and pricing insights, provided up-leveled customer service, and optimized workflows.
Facing increased demand and looking for solutions to keep your supply chain on track as you scale?
Schedule a demo today to discover how Shipwell can help you to deliver on time, every time.
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Join the shipping evolution
Facing increased demand and looking for solutions to keep your supply chain on track as you scale? Schedule a demo today to discover how Shipwell can help you to deliver on time, every time.
