AI at Every Turn. Value at Every Step.
Say hello to the TMS that works with you, not controls you. Powered by integrated AI, Shipwell's platform helps you streamline tasks, reduce errors and accelerate decisions. From planning through post-shipment analysis, see how using AI in logistics transforms the freight journey to unlock real efficiency and incredible cost savings.
Request a DemoAutomated Order Creation
Swifty AI makes starting shipments simple. Using everyday language and text, Swifty reads through your emails and its attachments (think: PDFs, spreadsheets) to find key details like order number, pickup & delivery addresses, and product information. And, when it has that information, an order is automatically created in your system—no manual entry needed.
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Load Optimization
Maximize every shipment with intelligent load planning that reduces empty miles, improves trailer utilization, and cuts freight costs. Shipwell helps you build efficient routes and consolidate shipments—boosting performance and reducing emissions, all without adding complexity.
Learn MoreDock Appointment Scheduling
Take the hassle out of coordinating dock times for non-managed freight. By automating appointment requests through Shipwell Dock Scheduling, Swifty AI empowers suppliers and carriers to self-schedule—no emails, no phone calls, no delays. That means fewer interruptions for your team and smoother, more predictable dock operations around the clock.
Learn MoreOrder & Shipment Updates
Keep your team (and customers) in the loop without lifting a finger. Just send a quick message to Swifty AI and get instant status updates. Using real-time data from your Shipwell account, Swifty replies to questions like “Where is [Order #]?” with the latest ETA and a shareable tracking link—no login required.
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Predictive ETA
Go beyond static delivery windows. Shipwell’s predictive ETAs adjust in real time using live location data, traffic, weather, and historical trends—helping you respond to delays faster, keep stakeholders informed, and improve delivery performance with confidence.
Learn MoreSmart Document Processing & Invoice Settlement
From carrier documents to final payment, Shipwell streamlines every step of the process. Simply forward emails with attachments, and Swifty AI identifies the correct shipment using details like BOL, PRO, or PO numbers—then organizes and uploads each file automatically. When it’s time to settle, Shipwell Settlements matches invoices to shipment data, verifies charges, and flags any issues. The result? Faster processing, fewer errors, and total confidence in your freight spend.
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Shipwell’s Latest AI Insights
Do More With Swifty
Swifty, wasn't just known for being bright pink – he was trusted and respected for his sharp problem-solving skills, curiosity, and willingness to help.
One day, he heard that his fellow animals were having a hard time transporting food and supplies between their homes. Swifty quickly swam into action and changed the face of the shipping industry for the better. How did he do it? Hear the rest of the story.
Want a more technical description of Swifty's solutions to logistics?
Give your supply chain the AI advantage.
Not new to AI. Just better at it.
Working alongside your team, Shipwell’s TMS was built with AI from the start to automate workflows, eliminate manual tasks, and drive measurable savings.
Imagine what we could do together.
Frequently Asked Questions
What is Swifty and how does it use AI in logistics?
Swifty is Shipwell’s AI-powered logistics assistant that automates routine tasks like order creation, document handling, tracking updates, and dock scheduling. It works through natural language processing and document intelligence to act on unstructured data inputs—like emails or attachments—and perform actions directly in your TMS.
What kind of data does Swifty need to create a new order?
To create an order, Swifty needs four key pieces of information: order number, pickup address, delivery address, and at least one product. These can be included in the email body or in attached files such as PDF, .doc, .docx, .csv, .xls, .xlsx, .png, .jpeg, and .txt.
Can Swifty help with shipment tracking?
Yes. You can email Swifty with a simple message like “Where is order 12345?” and Swifty will reply with current status, ETA, and a public tracking link—no login, or manual effort required.
How does Swifty handle carrier documents?
Just forward an email with attached carrier documents to Swifty. It will extract key identifiers (like Shipment ID, BOL, or PRO numbers), classify the documents, and upload them directly to the correct shipment in Shipwell. You’ll receive a confirmation email with a link to the updated shipment.
Can Swifty schedule dock appointments?
Absolutely. For Shipwell Dock Scheduling users, Swifty allows suppliers and non-managed freight carriers to book appointments automatically—no need for phone calls, email coordination, or manual approval. It's an efficient, always-on scheduling solution that reduces admin overhead and helps keep your dock calendar running smoothly.
Do I need to be a Shipwell user to receive updates from Swifty?
Nope! The tracking links and status updates Swifty provides are accessible even to non-Shipwell users. This makes it easy to share shipment visibility with teams, partners, or customers—no account setup needed.
Is there a limit to how many tasks Swifty can handle?
Swifty is designed to scale with your operations and can handle multiple requests across supported workflows using AI in logistics. Each email should focus on a single action—like creating one order or uploading documents to one shipment—for best results.
How does AI help automate the settlement process in Shipwell?
Shipwell’s AI extracts data from freight invoices—no matter the format—then compares it to shipment details to validate charges. It flags discrepancies automatically, reducing manual review and speeding up the entire payment cycle.
What is Low Touch First Pass Match?
It’s Shipwell’s AI-driven capability that reviews incoming settlement documents, matches them against shipment financials, and determines if they meet your predefined thresholds. If everything checks out, it moves forward—no human review required.
Can Shipwell handle different invoice formats?
Yes. Shipwell’s AI can read and process digital freight invoices across various layouts and formats, including PDFs, spreadsheets, and structured EDI files.
What happens when a settlement discrepancy is found?
AI in logistics is used if it detects an issue—like a mismatch between invoiced charges and shipment data—it flags it for review and resolution. This helps you catch costly errors before payments go out.
