Why automation will be critical for freight in 2019

The word "automation" gets thrown around a lot, especially in the freight industry. While most associate it with the driverless electric trucks of the future, a broader definition involves streamlining workflows and simplifying processes.

Freight is by no means the fastest-moving industry. In fact, technology outpaces legislation and regulations at times. Just because the industry is slow doesn't mean the market is, and getting on top of the market means optimizing your workflow.

Shipwell created a platform that simplifies and automates the freight management process in one centralized location for shippers, carriers, and brokers.

Saving time without sacrificing quality

In 2019, consumers are more aware of when businesses are disingenuous and are only trying to make a buck. With so many options where people can spend their hard-earned money, transparency is the key. Being able to offer shipping visibility to customers can launch your company above the rest.

We will see companies constantly executing solutions to freight problems because it is a massive, complicated global industry that is still evolving.

Leveraging a fast and efficient workflow for 2019 means more revenue and growth for your company. Automate processes like booking loads, getting instant quotes, scheduling appointments, and more in a single platform. Spend less time on the phone and more time to focus on new business.

Achieving true workflow automation

Shipwell's AI assistance helps clients with workflow automation, real-time connectivity, and provides actionable insights to all parties involved in the shipment.

Shipwell transforms workflows by providing solutions to difficult problems in an antiquated industry.

Jason Traff, President and Co-founder of Shipwell, expands on this. He explains how Shipwell "combines the AI assistant with our freight services, because in our view, the most powerful combination is a person with automation software, as that drives the biggest impact on supply chain efficiency today."

For shippers and 3PLs, knowledge automation could vastly reduce the number of repetitive processes that have to occur regularly. Instead of having to input the same data fields and other time-consuming processes, knowledge automation will learn these methods and implement them for you.

For carriers, having an automated workflow means better loads at more attractive rates. Carriers use Shipwell to coordinate, track, and manage documents with shippers to offer full transparency. With ELD integrations, the hours of service can be tracked and drivers can manage their bookkeeping in a simplified way. Shipwell's goal is to provide a platform that is easily adoptable into carrier's current processes, only making them more efficient.

But tech can't do it alone

These solutions are to prevent common human errors, but it doesn't mean eliminating the human. In the freight world, customer service will always remain a keystone to the industry. There isn't a computer program or artificial intelligence that can ever replace that.

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